FAQ's

Payments

  • Payment is expected when services are rendered. In order to focus on our patients' needs, customer service and minimizing costs, we do not bill.
  • We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express, PayPal) checks and cash. All cards must be signed by the owner of the card.
  • When unexpected illness strikes a pet, unexpected expense strikes as well.  Marina Hills Animal Hospital understands this and is able to make some special arrangements through the CareCredit® program. It takes just 5 minutes to complete an application and will allow you to break down your payment into monthly installments.  You can either apply at our hospital, or apply online at:  www.carecredit.com/apply/  A minimum bill of $200 is required to use CareCredit® with the special interest-free promotion. It can be used for purchases of any amounts according to the cardholder agreement. Highlights of the CareCredit® program: Low Monthly Payments, Interest Free For 6 Months, Approval determined in a few minutes, No Annual Fee

Pet Insurance

Many of our patients have benefited from pet health insurance.  It is handled very differently than human health insurance.  The client pays the full amount due for any care that their pet receives and is then reimbursed by their insurance company.  We will assist you with any insurance claims for your pet.  There are many pet insurance companies available, we recommend that you research which company works best for you and your pet. Some of the companies that we have worked with are:

Information Resources

We are frequently asked where to look on the internet for reputable pet health information.  The sources listed below are among our favorites:

Veterinary Care Foundation

We have grant funds availble through Veterinary Care Foundation for use.  These funds are designated for use in life-threatening cases when the pet owner is unable to cover the costs due to extreme financial hardship.  Only our doctors have the authority to request a grant, so if you have the need, please discuss it with them.  Your privacy will be respected, and the case will be handled discreetly.  We've had instances where a grant has made a life-or-death difference for our beloved pets.
​ http://vetcarefoundation.org/