FAQ's

Payments

  • Payment is expected when services are rendered. In order to focus on our patients' needs, customer service and minimizing costs, we do not bill.
  • We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express, PayPal) and checks. Cash is no longer accepted because of the COVID 19 pandemic.
  • When unexpected illness strikes a pet, unexpected expense strikes as well.  Marina Hills Animal Hospital understands this and is able to make some special arrangements through the CareCredit® program. It takes just 5 minutes to complete an application and will allow you to break down your payment into monthly installments.  You can either apply at our hospital, or apply online at:  www.carecredit.com/apply/  A minimum bill of $200 is required to use CareCredit® with the special interest-free promotion. It can be used for purchases of any amounts according to the cardholder agreement. Highlights of the CareCredit® program: Low Monthly Payments, Interest Free For 6 Months, Approval determined in a few minutes, No Annual Fee

Pet Insurance

Trupanion medical insurance for your pet
Trupanion is our preferred pet insurance carrier. Their insurance model is for injury and illness coverage and they cover 90% of approved (non-preexisting) claims after a deductible. They are the only pet insurance company that allows us to file claims with a few mouse clicks before you leave the hospital. The Trupanion Express Pay system funds the hospital electronically. This means that clients walk out paying only their deductible and 10% on covered claims and have no paperwork to file. If you are interested in learning more about Trupanion, ask us to issue a certificate for your pet at their next exam. There is no obligation with the certificate; it does give you an opportunity to get an insurance quote and if you do choose to enroll it waives the 30 day waiting period for use of the plan.
Claims for all other pet insurance companies are the responsibility of the client to file.

Information Resources

We are frequently asked where to look on the internet for reputable pet health information.  The sources listed below are among our favorites:

Veterinary Care Foundation

We have grant funds availble through Veterinary Care Foundation for use.  These funds are designated for use in life-threatening cases when the pet owner is unable to cover the costs due to extreme financial hardship.  Only our doctors have the authority to request a grant, so if you have the need, please discuss it with them.  Your privacy will be respected, and the case will be handled discreetly.  We've had instances where a grant has made a life-or-death difference for our beloved pets.
​ http://vetcarefoundation.org/